[Last updated April 2018]
FlowBiz online services include our websites, products and any related social media pages.
FlowBiz respects your privacy and is committed to the protection of it.
Type of information collected
The personal information we collect generally includes your name, postal address, telephone number and email address, as well as other personal information. This information is necessary for us to provide services and facilitate work to be carried out including setup of products, projects and support services.
Collecting personal information
Personal information is collected throughout the site such as data you are entering data into product subscriptions, forms which you complete, and via other means where relevant such as emailing details for services required.
Personal information is collected when, but not limited to:
- submitting a service requests
- submitting an issue for a project
- create or update information you have access to on products subscribed
- any other occasion that requires information to be provided or collected.
You agree that, for compliance purposes, we may retain any of your personal information for a period of seven years, although we are not obliged to do so.
Collecting sensitive information
FlowBiz does not collect sensitive information such as information about health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history. We will take steps to appropriately protect any sensitive information we do receive.
Personal Information and 3rd Parties
There may be occasions where we supply your details to companies we do business with. Your personal information will not be disclosed to a 3rd party other than of the following only when required:
- FlowBiz partners
- couriers or parties responsible for delivery of your order
- anyone employed to provide services for FlowBiz which directly involves the customer
- law enforcement agencies as required to do so by law
If you have agreed to accept push notifications from us, we will record information that does not identify you personally but does enable us to send you short messages and updates in real time. We will not share that information with others. You may unsubscribe from push notifications at any time.
Social Networking Services and links to other websites
We may provide links to other websites or use social networking services such as Facebook to communicate with the public about our work. These sites have their own privacy policies. When you communicate with us using these services we may collect your personal information. We will only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes.
Security and overseas recipients
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you.
Our internal procedures may include:
- risk assessment of misuse, interference, loss, and unauthorised access, modification or disclosure of your information.
- background tracking and records of changes made to your personal information.
We endeavour to ensure your information is accurate, current and stored in a secure environment in Australia.
We do not store credit card information on this site, nor are any payment details such as bank account details.
The information that we collect about you is used only for the purpose of providing you with our services. We do not publish your personal information. We provide access to your personal information in accordance with Australian privacy law. We may share your personal information with our professional advisors to obtain advice, or for compliance with our accounting or legal obligations.
None of the personal information collected via our online services is sent overseas through our services.
Updates and Notification
FlowBiz Pty Ltd reserves the right to change this policy at any time. There will be no notification that this policy has changed. It is the responsibility of the customer to check the status of our policy each time you provide us with personal information.
Accessing and correcting your personal information
You may request copies of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.
If you have any concerns about our use of your personal information, please contact us at [email protected] and let us know what the problem is. We will respond to your concerns within 30 days.
If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au
We’d love to hear from you!
Use the contact form to the right to send your query and we’ll get back to you as soon as we can.