FlowBiz Privacy Policy

[Last updated April 2018]

This privacy policy sets out how FlowBiz handles your personal information. FlowBiz complies with Australian privacy legislation.

FlowBiz online services include our websites, products and any related social media pages.

FlowBiz respects your privacy and is committed to the protection of it.

Type of information collected

The personal information we collect generally includes your name, postal address, telephone number and email address, as well as other personal information. This information is necessary for us to provide services and facilitate work to be carried out including setup of products, projects and support services.

Collecting personal information

Personal information is collected throughout the site such as data you are entering data into product subscriptions, forms which you complete, and via other means where relevant such as emailing details for services required.

Personal information is collected when, but not limited to:

  • submitting a service requests
  • submitting an issue for a project
  • create or update information you have access to on products subscribed
  • any other occasion that requires information to be provided or collected.

You agree that, for compliance purposes, we may retain any of your personal information for a period of seven years, although we are not obliged to do so.

Collecting sensitive information

FlowBiz does not collect sensitive information such as information about health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history. We will take steps to appropriately protect any sensitive information we do receive.

Product Exceptions

Please refer to the Privacy Policy for each product to review specification exceptions to the collection of personal information.

Personal Information and 3rd Parties

There may be occasions where we supply your details to companies we do business with. Your personal information will not be disclosed to a 3rd party other than of the following only when required:

  • FlowBiz partners
  • couriers or parties responsible for delivery of your order
  • anyone employed to provide services for FlowBiz which directly involves the customer
  • law enforcement agencies as required to do so by law

Push Notifications

If you have agreed to accept push notifications from us, we will record information that does not identify you personally but does enable us to send you short messages and updates in real time. We will not share that information with others. You may unsubscribe from push notifications at any time.

Social Networking Services and links to other websites

We may provide links to other websites or use social networking services such as Facebook to communicate with the public about our work. These sites have their own privacy policies. When you communicate with us using these services we may collect your personal information. We will only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes.

Security and overseas recipients

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you.

Our internal procedures may include:

  • risk assessment of misuse, interference, loss, and unauthorised access, modification or disclosure of your information.
  • background tracking and records of changes made to your personal information.

We endeavour to ensure your information is accurate, current and stored in a secure environment in Australia.

We do not store credit card information on this site, nor are any payment details such as bank account details.

Cookies

This web site may use cookies to track your unique session with our web servers. A cookie is a small text file that our site may place on your computer as a tool to remember details for your use of our site.

Our web sites, other than the FlowBiz Support site, may use Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using our web sites, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Our web sites may provide interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from our web sites through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to our sites with other personal information.

Disclosure

The information that we collect about you is used only for the purpose of providing you with our services. We do not publish your personal information. We provide access to your personal information in accordance with Australian privacy law. We may share your personal information with our professional advisors to obtain advice, or for compliance with our accounting or legal obligations.

None of the personal information collected via our online services is sent overseas through our services.

Acceptance

By logging in and using this site, you consent to the practices described in this privacy policy. If you have any enquiries regarding this policy, please contact our office.

Updates and Notification

FlowBiz Pty Ltd reserves the right to change this policy at any time. There will be no notification that this policy has changed. It is the responsibility of the customer to check the status of our policy each time you provide us with personal information.

Accessing and correcting your personal information

You may request copies of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.

Problems?

If you have any concerns about our use of your personal information, please contact us at [email protected] and let us know what the problem is. We will respond to your concerns within 30 days.

If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au

Any Questions?

Have any questions about the FlowBiz Privacy Policy?
We’d love to hear from you!

Use the contact form to the right to send your query and we’ll get back to you as soon as we can.

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